Last updated November 2, 2026
We want customers to have clear information before purchasing. Please contact us before sending any item back so we can provide instructions and the appropriate return address.
30-day return window
You may request a return within 30 days of delivery. Items should be unused, uninstalled, and in their original condition with included accessories and packaging. Please retain your order confirmation or other proof of purchase. This policy does not limit rights that apply under applicable law.
How to request a return
Email support@rttautoessentials.com with your order number, the item name, and the reason for your request. For damaged, defective, or incorrect items, include photos when possible. We will review your request and provide return instructions. Do not ship returns to the business mailing address without authorization.
Return shipping and fees
For a change-of-mind return or an item ordered in the wrong size or fit, the customer is responsible for return shipping. If we sent the wrong item or an item arrived defective or damaged, we will arrange an appropriate remedy and cover reasonable return shipping when a return is required. We do not charge a restocking fee.
Refund amount and timing
For an approved standard return, you will receive the purchase price of the returned item plus applicable refunded sales tax, less any previously disclosed customer-responsible return label cost if you choose our label. Original shipping charges are not refunded for change-of-mind returns. For an error on our part, eligible refunds include the affected item price, applicable tax, and associated original shipping charges.
After receiving and inspecting a return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take additional time to post the credit. We do not refund to a different card or account.
Exchanges, cancellations, and damage
Contact us promptly if you need to cancel or change an order. We can cancel before shipment; after shipment, the return process applies. Exchanges depend on availability. Please report transit damage or an incorrect item as soon as possible so we can investigate and help.
Return checklist
- Contact support within 30 calendar days of the recorded delivery date.
- Provide your order reference, item name, quantity, and a short description of the issue.
- Wait for return authorization, the correct destination, and any shipping instructions.
- Pack the item securely with its accessories and proof of purchase. Remove unrelated personal items.
- Use a trackable shipping service and keep the receipt until the return is resolved.
Condition and inspection
For change-of-mind returns, products must be unused and uninstalled. Items with avoidable damage, missing components, or use beyond reasonable inspection may not qualify for a standard return. If we decline a return, we will explain the reason and discuss next steps before disposing of or reshipping the item. Defective or incorrectly supplied goods are assessed separately; ordinary return conditions do not remove applicable consumer rights.
Fit and compatibility issues
Check the listed measurements and vehicle fit information before purchase. If a product does not match its published description or compatibility statement, contact us so we can review it as a possible product error. If the listing was accurate but the wrong size or model was ordered, the standard change-of-mind return terms apply.
Damage, defects, and missing items
Keep the product, outer packaging, shipping label, and all included parts when reporting an issue. Photos help us assess the problem, but contact us even if you cannot provide them. Do not attempt an unsafe installation or continue using a potentially defective item. We will explain whether a return, replacement, missing-part shipment, or refund is appropriate. Do not return an item until instructions are provided.
Refund calculation examples
If an item costs $100 and you paid $10 for shipping, an approved change-of-mind return normally refunds $100 plus eligible sales tax; the $10 original shipping charge is not refunded. Customer-paid return postage is separate. If you choose a prepaid label with a disclosed $8 cost, that $8 may be deducted from the approved refund. If the return is due to our error, we cover reasonable required return shipping and refund eligible original shipping charges attributable to the affected item.
Discounts and partial orders
Refunds reflect the amount actually paid for the returned item after discounts, not its undiscounted list price. For a partial return, only the returned items and their eligible taxes are refunded. If an original shipping fee covered several items, we will explain any allocation when a refund of shipping is applicable. We will not add a previously undisclosed penalty.
Replacement availability
A replacement or exchange is subject to confirmed availability and your agreement. If the requested replacement cannot be supplied, we will explain the available return or refund options. No substitute product will be shipped without consent.
Late or missing refunds
If you have received an approval notice but cannot see the credit, first check the original payment account and ask your bank about pending credits. If the stated processing period has passed, email us with your order number and refund notification date. We will investigate and provide the available payment reference. Do not send a full card number.
Return address and support
Our business mailing address is not an automatic return destination. Return instructions may depend on the item and fulfillment arrangement. Contact support@rttautoessentials.com or +1 (808) 774-5735 for authorization before shipping. This policy does not create a separate manufacturer warranty or reduce rights available under applicable law.
Contact us
RTT Meridian Commerce LLC
98-677 KEIKIALII ST, AIEA, HI 96701, United States
support@rttautoessentials.com
+1 (808) 774-5735